United States
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- How do I reserve a Citroën TT vehicle ?
- What are the delivery times for a Citroën TT vehicle ?
- Who can use the vehicle ?
- Do I need to service a TT vehicle ?
- What does the insurance cover ?
- What is 24/24 assistance ?
- Who should I contact in the event of a problem ?
- Can I change the date and time of delivery and return ?
- How do I extend my contract during my stay ?
- Can I return the car before the set date ?
How do I reserve a Citroën TT vehicle ?
Cars can be reserved through your local Citroën TT representative (or from Citroën Champ de Mars if there is no local TT representative).
You will be asked to sign an order form containing all the information necessary for your reservation (type of vehicle, any accessories, dates and places of delivery and return, flight details for airport deliveries, etc.) and to supply the following documents :
- passport (or identity card for French overseas departments/territories)
- holiday certificate stating holiday dates
- certificate of residence (for French nationals)
Students must also :
- be over 21
- have held a driving licence for more than 12 months (for provisional licences, supply a document with the date of first issue. This document can be obtained from the Vehicle Registration Department of your country of residence).
- supply a certificate of attendance stating the dates on which classes start and end.
What are the delivery times for a Citroën TT vehicle ?
From the date on which the order form is signed :
- 10 days for deliveries to Paris City and Orly and Roissy airports
- 20 days for deliveries to cities elsewhere in France
- 30 days for deliveries in Europe (outside France)
Who can use the vehicle ?
The spouse and family members of the contract holder may drive the vehicle provided that they meet Temporary Transit requirements. The contract holder must be present in metropolitan France/Europe during this use.
(The term "spouse" should be understood in the broadest sense: cohabiting partner or civil pact partner (PACS in France), if proof of this link can be provided – contract, tax declaration, rent receipt, etc.)
The vehicle registration certificate or insurance card will state the name of the person who signed the order form. No other names can be added.
Do I need to service a TT vehicle ?
All our vehicles are delivered new.
A warranty inspection must be carried out between 15000 and 20000 kms (10000/12500 miles). This inspection is charged to the customer and must be performed by a representative of the Citroën network.
To find your nearest Citroën garage, just call Citroën Assistance.
Tel : 0 800 05 24 24 (+33 5 49 25 24 24 from outside France)
This number is free from a fixed line.
What does the insurance cover ?
The insurance (Axa Corporate Solutions Assurance) taken out as part of a Citroën TT contract is a comprehensive insurance policy with no excess.
It covers : civil liability, fire, theft, attempted theft, glass breakage, natural disasters, legal protection, authorised driver cover, and full accident cover for the insured vehicle. It covers the holder of the contract as well as any other person carried free of charge, up to the number of seats specified on the registration certificate for the duration of the contract (the date on the green card shall prevail).
The countries covered are : Albania, Germany, Austria, Belgium, Bulgaria, Belarus, Bosnia-Herzegovina, Cyprus, Croatia, Denmark, Spain (including Balearic Islands), Estonia, France, Finland, United Kingdom of Great Britain and Northern Ireland (including Gibraltar), Greece, Hungary, Ireland, Iceland, Israel, Italy, Islamic Republic of Iran, Lithuania, Latvia, Luxembourg, Malta, Morocco, Moldavia, FYROM (ex-Macedonia), Norway, the Netherlands, Poland, Portugal, Czech Republic, Romania, Republic of Slovakia, Slovenia, Sweden, Switzerland, Tunisia, Turkey, Ukraine. Principalities (Andorra, Monaco, Liechtenstein, San Marino).
NB : Beyond these territorial limits, the customer will bear civil, material and legal liability for any incidents.
The insurance certificate supplied on vehicle delivery gives a detailed summary of insurance cover and limits.
The following are not covered or reimbursed by the insurance and remain payable by the contract holder :
- loss or damage to personal belongings and objects
- expenses arising from lack of fuel or fuel inversion
- expenses arising following a puncture (not caused by an accident)
- expenses incurred following the loss of car keys, the vehicle registration certificate, etc.
NB: In the event of an accident with a replacement vehicle (rental vehicle), excess will be payable by the driver.
To drive a replacement vehicle, the driver must be at least 21 years of age and have held a driving licence for over a year.
What is 24/24 assistance ?
In the event of an accident, attempted theft, theft or breakdown in any country covered by the insurance policy (see list in the previous question), the 24/7 assistance service provides prompt technical or material assistance.
The terms and conditions of assistance are fully explained in the assistance brochure.
- Citroën Assistance (24/7)
Tel : 0 800 05 24 24 ( +33 5 49 25 24 24 from outside France)
The number is free from a fixed line.
Who should I contact in the event of a problem ?
In the event of an accident, attempted theft or breakdown, send :
- the accident report or police statement to Citroen Champ de Mars by mail or fax. Do not forget to include a phone number where we can contact you.
- and immediately contact
Citroën Assistance (24/7)
Tel : 0 800 05 24 24 ( +33 5 49 25 24 24 from outside France)
The number is free from a fixed line. - and/or in the event of difficulty :
CITROËN CHAMP DE MARS
(during office hours)
Tel : 01 53 04 34 80 ( +33 1 53 04 34 80 from outside France)
Can I change the date and time of delivery and return ?
You can change the time and place (changing the place may result in a change in price) :
- of delivery: by contacting your TT representative before your departure. No changes can be made after the specified time limits (see question : What are the delivery times for a Citroën TT vehicle ?)
- of return: by contacting Citroën Champ de Mars at 01 53 04 34 80 at least 48 hours before your return to change the DAY or PLACE. In all cases, the change must be confirmed with the return centre. The list of telephone numbers for vehicle return centres is included in the vehicle document folder.
How do I extend my contract during my stay ?
You can extend your TT contract for a maximum duration of 180 days by calling Citroën Champ de Mars on 01 53 04 34 80 ( +33 1 53 04 34 80) at least 48 hours before the scheduled return date.
Prices per day differ from the prices applicable when you signed the TT contract.
Extra days must be paid directly to Citroën Champ de Mars by bank card.
Can I return the car before the set date ?
You can return your vehicle earlier than planned :
You must inform Citroën Champ de Mars at 01 53 04 34 80.
You will be reimbursed for any unused days beyond the first 23 paid days (any promotions will be included in the calculation).
A time deductible of 8 days remains payable and no reimbursements will be made for periods of less than 30 days. For student contracts, a time deductible of 30 days applies and no reimbursements will be made for periods of less than 90 days. In both cases, a 16% fee will be payable.
If you cancel before taking delivery of your vehicle, your TT representative may invoice cancellation fees depending on the state of progress of your order.
If the customer returns suddenly to his/her home country, leaving the vehicle in a country and/or place other than that stated on the order form, the cost of shipping the vehicle to the scheduled point of return will be payable by the customer.
